Shipping Policy

Shipping Policy for Fish and Corals

All items are guaranteed to arrive alive. In the event of damage or DOA (Dead on Arrival) items, please contact us within 2 hours of arrival and provide a non-blue photo with a white background. We will either offer a replacement in your next order or issue a credit if a replacement is not available, at Coral Ridge’s discretion.

Shipping costs are not covered, and we are not liable for delays caused by mechanical or weather conditions.

Packaging: All items are securely packaged in insulated containers with cushioning to maintain a stable environment.

Shipping Method: Items are shipped via expedited services within 1-2 business days after payment confirmation.

Live Arrival Guarantee: We guarantee live arrival. In case of issues, contact us within 2 hours of delivery and provide photos for resolution.

Delivery Timing: Ensure someone is available to receive the package immediately upon delivery to prevent delays.

Why Acclimate?

Acclimation is necessary because the chemical composition of the water in which the aquatic life is packaged differs from that of your aquarium water (e.g., temperature, pH, salinity). Aquatic life, particularly fish and invertebrates (including corals), are highly sensitive to even minor changes in water chemistry. The purpose of acclimation is to gradually introduce your new aquatic life to the water chemistry of your aquarium in a controlled manner to minimize stress.